We endeavour to answer all your question whenever they arise. If there's anything specific you would like to know or ask, please email info@tidybabies.com.au

Are your products safe?

At Tidy Babies we have a great focus on the safety of our products for all of our customers. We are very thorough in checking the quality of our range and make sure we stock only the best for you. All of our silicone products are food-grade safe and latex, BPA, PVC, phthalate free! We also use only 100% cotton where possible.

Is it safe to pay online via your store?

It absolutely is! We use Shopify’s secure payment gateway. We also offer PayPal, Afterpay and Zip Pay for your convenience.

How long will my order take to ship?

We aim to dispatch your order within 48 business hours of cleared payment, during weekdays, on in stock items. Please refer to our Shipping Policy page for more information.

Is Express Post available?

Express post is available. Please refer to our Shipping Policy page for more information.

Do you ship overseas?

Yes, we do! Please refer to our Shipping Policy page for more information.

Do you offer refunds?

We do offer refunds and replacements in accordance with the Australian Consumer Law on defective products only. Due to hygienically sensitive nature of our products we do not offer refunds or exchanges if you simply change your mind. In addition we do not offer refunds or exchanges for personalised products such as name embroidery and name printed bibs, when this type of personalisation is offered. Please refer to our Refund Policy page for more information.

Why won’t my silicone plate or bowl stick?

Our suction bowl and plate bases are best used on smooth surfaces such as plastic or glass. The bowl needs to be pressed down on to the surface to ensure air pockets are removed from underneath, so the suction engages.

Can I place my silicone products in the dishwasher?

We want to make sure that clean up is a breeze, So yes! You absolutely can wash all of our silicone bowls, plates, cups and cutlery in your dishwasher. We only recommend top rack wash. Please note, that if you use strong detergent dish washer tablets, it may leave the smell trapped, so we recommend not to use Ultra style tablets.

Why does my silicone bowl or plate have an oily residue and discolouring, even after cleaning?

Many foods when pureed create an oil residue and discolouring that can take two or more washes to get out. You can also try a little bit of bicarbonate soda or lemon juice to remove it also. The same goes for smells that might be occasionally trapped in tableware.

Can I use a UV steriliser on my bowl?

We recommend washing the bowl in the top rack of your dishwasher or by hand with dish soap. Bowls can be sterilised with boiling water or in a microwave, we do not recommend UV sterilisation of any silicone product.

Why won't my discount codes work?

Shopify only allows the use of one discount code per transaction. We recommend you use the one that gives you the best benefit and save the other for next time.

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